Practical Knowledge Transfer Processes in Labour-Intensive Service Multinationals

Author

Agulles Simó, Maria Remedios

Director

Prats Moreno, Maria Julia

Bastons Prat, Miquel

Date of defense

2016-02-04

Pages

529 p.



Department/Institute

Universitat Internacional de Catalunya. Departament d'Economia i Organització d'Empreses

Abstract

This dissertation contains a qualitative case study research that takes an integrated facility services multinational as the setting, focusing on two services—catering and cleaning—in three subsidiaries—India, Spain and the UK. The author investigates and discovers how the types of knowledge tied to the services practice and characteristics of the subsidiaries and services such as their age, context and development are related to the knowledge transfer mechanisms these subsidiaries and services use. The dissertation contains also a research on the literature on organizational learning and knowledge management, to which she contributes with an indagation on the epistemological foundations of the main trends on these topics, a classification of types of knowledge, a taxonomy of service firms and a typology of knowledge transfer mechanisms. All these insights are used in the subsequent empirical research.

Keywords

knowledge management; knowledge transfer; Organizational learning; Service firms; Service multinational; Knowledge transfer mechanisms; Subsidiaries; Labour-intensive firms

Subjects

65 - Communication and transport industries. Accountancy. Business management. Public relations

Documents

Tesi_ Maria_Remedios_Agulles_Simó.pdf

5.111Mb

 

Rights

L'accés als continguts d'aquesta tesi queda condicionat a l'acceptació de les condicions d'ús establertes per la següent llicència Creative Commons: http://creativecommons.org/licenses/by-nc-nd/3.0/es/
L'accés als continguts d'aquesta tesi queda condicionat a l'acceptació de les condicions d'ús establertes per la següent llicència Creative Commons: http://creativecommons.org/licenses/by-nc-nd/3.0/es/

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